Casieri sau clienti care ne enerveaza / Cashiers or customers playing with our nerves

Este in natura omeneasca sa ne enervam. Repede si din orice majoritatea. Merita? E corect?

It is a human characteristic to get angry. Quickly and for any reason, the majority. Is it worthy? Is it fair?

Exista anumite domenii in care aceste lucruri se intampla frecvent si categorii de oameni descrisi mai degraba ca enervanti si irascibili. Iar aici putem aminti cu siguranta functionarii publici, casieri sau lucratorii comerciali. Dar ei de ce se comporta asa? Or avea motive?

There are several domain in which these kind of things happen often and there are categories of people described as annoying and bad-tempered. And here we can surely mention public workers, cashiers or commercial workers. But why do they act so? Do they have any reasons?

Teoria mea este ca da, au motive. Nu toti clientii sunt politicosi, intelegatori si rabdatori, la fel cum nu toti cei amintiti in categoriile de mai sus sunt modele demne de urmat. Dar sa nu uitam ca uneori, noi ca si clienti luam prea in serios zicala ”Clientul nostru, stapanul nostru”. Nu cred ca este corect sa ne comportam urat sau sa le vorbim de sus celor care ne servesc doar pentru ca noi lasam niste bani in acele locuri. Da, lasam bani, dar luam si ceva la schimb. Iar ei, ca si noi, isi castiga existenta muncind.

According to my theory, they do. Not all the customers are polite, understanding and patient, as not all those reminded in the categories above mentioned are positive models. But, please let’s don’t forget that sometime, we as clients take too serious the saying ”Our customer, our commander”. I do not think is fair to behave badly or to act like we are superior to those who serve us just because we are paying some money in those places. Yes, we pay some money but we get something in exchange. And them, as we do, are working to pay for their living.

De obicei, clientii sau cei care au nevoie de serviciile unui functionar public au tendinta de a ii acuza pe acestia si de a le cere socoteala pentru orice nu le convine sau nu este chiar asa cum trebuie sa fie, chiar daca este in concordanta cu anumite reguli prestabilite. Atunci cand sunt nemultumiti ne strigam pasul in fata primei persoane pe care o vedem si asta nu este intotdeauna corect.

Usually, customers or citizens that need the services of a public worker have the tendency to blame them and ask them explanations for everything they do not agree with or is not as it is supposed to be, even if it is according to some pre-established rules. When we aren’t satisfied we react towards the first person we see and this isn’t always fair.

Tocmai de aceea consider ca anumiti casieri sau functionari se grabesc sa te repezeasca in ideea ca tu oricum te vei lua de ei si le vei reprosa lor ca marfa nu e cum trebuie pe raft sau ca legile statului roman sunt in opinia ta de rahat. Si atunci, ce mai au de pierdut?

That is why I consider that some cashiers or public workers are trying to rush you up considering that you will anyway blame them for something or you will question them about the goods that aren’t presented as you expected or about the laws of the Romanian State that are according to you shitty. And then, what do they have to lose?

Mentionez ca nu unii oameni chiar nu au darul de a lucra cu publicul, insa nu sta in puterea noastra ca cetateni sau clienti sa decidem daca ei ar trebui sa faca asta sau nu. Asta daca nu esti genul super reclamant, care nu da o a doua sansa omului si faci reclamatii peste reclamatii si sesizari peste sesizari.

I want to mention that I agree upon the fact that not all the people are gifted enough to work with the public, but is not on us to decide as customers or citizens if they should do it or not. This, if you aren’t the super claimer type, or a person that does not give a second chance to a person and you will complain a lot about a certain behavior.

Noi toti ar trebui sa invatam sa luam fiecare om in parte ca o entitate unica si sa nu ii judecam pentru fapte pe care nu le-au comis. Atat noi, cat si cei de dincolo de ghiseu sau banda trebuie sa avem mai multa rabdare, sa ne respectam si sa zambim mai des. Amabilitatea nu costa.

All of us, we should learn to treat even human being as an unique entity and not to judge them for facts that they did not do. We, but also those behind the desk or counter, we should have more patience, respect each other more and smile often. Amiability does not cost.

Am vrut sa astern gandurile acestea dupa ce sora mea mi-a spus de niste patanii de la munca, amenintari si alte cele care nu au nici o valoare, caci ea a actionat comform procedurii interne. Are ea vreo vina? Nu, dar si eu si tu poate intr-o zi am vorbit urat sau ne-am enervat pe oamenii care de fapt ne ajutau pentru ceva ce nu depindea de ei…

I just wanted to share my thoughts related to the subject after my sister told me about some things that happened to her at work, threatening and other unimportant things, as she acted according to the internal regulation. Does she have any fault? No, but maybe me or you, once we mistreated people that were actually helping us even if it was not their responsibility… 

Sa fim mai buni!

Let’s be better persons!

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s